Terms of service
TERMS & CONDITIONS
Last updated: 11 October 2026
1. GENERAL
Welcome to FJØR Outdoor.
FJØR Outdoor is a Swedish outdoor equipment retailer operated as a sole proprietorship (enskild näringsverksamhet).
The business owner identified on our Legal Information page is the seller and contracting party for purchases made through our online store.
Our full legal business details, including registered business information and contact details, are available on our Legal Information page.
These Terms & Conditions govern purchases made through our online store and the use of our website.
FJØR Outdoor sells outdoor equipment, including axes, knives, tools, bushcraft equipment, clothing and related products.
By placing an order, customers agree to the applicable purchase terms, subject to mandatory consumer protection legislation.
Nothing in these Terms & Conditions excludes, restricts or limits rights granted to consumers under applicable mandatory Swedish or European legislation.
2. CUSTOMERS AND AGE REQUIREMENTS
Customers must have the legal capacity to enter into a purchase agreement under applicable law.
FJØR Outdoor applies a minimum purchase age of 18 years for knives, axes and other designated sharp or potentially dangerous products.
By ordering such products, customers confirm that they meet the applicable age requirement.
We reserve the right to request reasonable age verification before completing or delivering an order.
If the applicable age requirement cannot be verified, we may refuse an order before acceptance or take other appropriate measures in accordance with applicable law.
Our general 18-year requirement is a voluntary sales policy and does not imply that Swedish law imposes the same age limit on every knife, axe or tool.
Where specific products are subject to stricter statutory restrictions, those restrictions always apply.
3. PRODUCT INFORMATION
We aim to provide accurate and up-to-date information about our products, including descriptions, photographs, dimensions, materials and other relevant characteristics.
Product colours and visual appearance may vary slightly depending on individual screen settings.
Products made from natural materials, such as wood and leather, may show natural variations in colour, texture and grain.
Such variations are part of the characteristics of natural materials, provided that the product otherwise conforms to the contract and the reasonable expectations of the customer.
We may update product descriptions and specifications when new information becomes available.
Products must comply with applicable product safety requirements.
Where required by law, relevant safety warnings, manufacturer information and product identification details will be provided in connection with the product.
Nothing in this section limits statutory rights concerning inaccurate descriptions or defective products.
4. ORDERS AND PURCHASE AGREEMENTS
Customers place orders through our online store by selecting products and completing the checkout process.
Before placing an order, customers have the opportunity to review their order details, including the selected products, prices, shipping costs and payment information.
An order submitted by the customer constitutes an offer to purchase the selected products.
We will send an electronic acknowledgement of the order.
A binding purchase agreement is formed when FJØR Outdoor accepts the order, including where acceptance is communicated through an order confirmation.
An acknowledgement confirming only that an order has been received does not necessarily constitute acceptance.
We may decline an order before acceptance where there is a legitimate reason, including product unavailability, inability to verify applicable age requirements or circumstances preventing lawful fulfilment.
Once a binding purchase agreement has been concluded, neither party may cancel or change the agreement except as permitted by applicable law or agreed between the parties.
Obvious pricing or technical errors are handled in accordance with applicable contract law.
If an order is cancelled and a refund is required, the refund will be processed in accordance with applicable legislation.
5. PRICES, TAXES AND PAYMENT
Unless otherwise stated, prices displayed in our online store are expressed in Swedish kronor (SEK).
Prices displayed to consumers include applicable value-added tax (VAT).
Available payment methods are shown during checkout.
Shipping costs and other mandatory charges are disclosed before the customer completes the purchase.
The price agreed upon when a binding purchase agreement is concluded applies to that order, subject to applicable law.
Discounts, promotional offers and special campaigns may be subject to additional conditions, which will be communicated in connection with the offer.
Payments are processed through the payment providers available in our online store.
Customers must provide accurate payment information and must be authorised to use their selected payment method.
Additional terms from the selected payment provider may apply to its payment services.
6. DELIVERY AND SHIPPING
FJØR Outdoor ships products using the delivery methods available during checkout.
Shipping costs, available delivery options and estimated delivery times are displayed before an order is completed.
We aim to process and dispatch orders within the indicated timeframes.
Delivery times may be affected by circumstances such as transport disruptions, adverse weather conditions or other events beyond our reasonable control.
If no delivery timeframe has been agreed upon, consumer orders will be delivered without undue delay and no later than 30 days after the purchase agreement has been concluded.
Where delivery is arranged through a shipping method offered by FJØR Outdoor, we remain responsible for the goods until they have been received by the consumer or a person designated by the consumer, in accordance with applicable law.
Different risk-transfer rules may apply where the consumer independently arranges a carrier not offered by FJØR Outdoor.
Further information is available in our Shipping & Delivery Policy.
7. DELAYED DELIVERIES
If your order is delayed, please contact FJØR Outdoor.
We will assist you in tracking your shipment and, where necessary, contact the shipping provider to investigate the delay.
We aim to resolve delivery issues as quickly as reasonably possible and keep you informed of relevant updates.
In the event of delayed delivery, consumers retain their statutory rights, including the right to request delivery, withhold payment, cancel the purchase where the legal conditions are met and claim compensation for losses where legally justified.
Nothing in these Terms & Conditions limits statutory consumer rights arising from delayed or failed delivery.
8. ORDER CANCELLATION BEFORE DELIVERY
Consumers may cancel an order before receiving the goods in accordance with applicable Swedish consumer legislation.
Where permitted by law, FJØR Outdoor may be entitled to reasonable compensation for costs directly resulting from such cancellation.
Customers are encouraged to contact us as soon as possible if they wish to cancel an order.
Where available, customers may also use the cancellation functions provided through our online store or customer account.
The availability or limitations of a self-service cancellation function do not restrict statutory cancellation rights.
9. RIGHT OF WITHDRAWAL AND RETURNS
Consumers purchasing products online generally have a statutory right to withdraw from their purchase within 14 days without providing a reason, subject to applicable legal exceptions.
The withdrawal period generally begins on the day after the consumer, or a person designated by the consumer other than the carrier, receives the goods.
FJØR Outdoor additionally offers a voluntary 30-day return period for private customers, subject to the conditions described in our Return & Refund Policy.
The additional voluntary return period does not restrict statutory withdrawal rights or rights concerning defective goods.
Customers may notify us of their intention to exercise the statutory right of withdrawal by sending a clear statement to:
Where required by applicable law, an electronic withdrawal function is also provided through our website.
Consumers are not required to obtain our approval before exercising their statutory right of withdrawal.
Ordinary return shipping costs are borne by the customer where permitted by law and where the customer has been appropriately informed before purchase.
Refunds are processed in accordance with applicable consumer protection legislation.
For detailed information about return procedures, refund periods and applicable conditions, please consult our Return & Refund Policy.
10. COMPLAINTS AND DEFECTIVE PRODUCTS
FJØR Outdoor is responsible for defective products in accordance with applicable Swedish consumer protection legislation.
Consumers generally have the right to complain about original defects within three years after receiving their goods.
Complaints must be made within a reasonable time after discovering a defect. A complaint submitted within two months after discovering the defect is always considered timely.
Where a defect becomes apparent within the first two years after delivery, it is generally presumed to have existed at delivery unless proven otherwise or unless this presumption is incompatible with the nature of the goods or the defect.
If you believe a product is defective, damaged or does not correspond to your order, please contact:
Please include your order number and a description of the issue where available.
Photographs or other supporting information may help us assess the matter but are not mandatory conditions for exercising statutory complaint rights.
Depending on the circumstances and applicable law, consumers may be entitled to repair, replacement, a price reduction, cancellation of the purchase or compensation.
Where a complaint is justified, FJØR Outdoor will cover the necessary costs associated with the remedy, including applicable shipping costs.
Original packaging is not required when exercising statutory complaint rights.
11. PRODUCT SAFETY AND RESPONSIBLE USE
FJØR Outdoor sells equipment that may cause serious injury or property damage if used incorrectly, carelessly or for an unintended purpose.
This includes knives, axes, cutting tools and other outdoor equipment.
Customers should use products responsibly, follow applicable safety instructions and take appropriate precautions.
Products should only be used for purposes for which they are intended.
Sharp tools must be handled and stored safely and kept out of reach of children and individuals who cannot safely handle them.
Customers should use appropriate protective equipment where necessary.
Products should not be modified or used contrary to their intended purpose or applicable safety instructions.
If a product shows signs of structural damage or a potentially dangerous defect, customers should discontinue use and contact FJØR Outdoor.
These safety recommendations do not relieve FJØR Outdoor, manufacturers, importers or other responsible parties of their obligations under applicable product safety and product liability legislation.
12. NORMAL WEAR, MAINTENANCE AND MISUSE
Products may experience normal wear and tear through regular use.
Customers should follow applicable maintenance, storage and usage instructions.
Damage resulting solely from improper use, misuse, inadequate maintenance, unauthorised modification or accidents occurring after delivery is generally not considered an original product defect.
However, the cause of a defect must be assessed in accordance with applicable law.
Nothing in this section limits statutory consumer rights, including rights concerning defects that existed at the time of delivery.
13. WARRANTIES
Certain products may be supplied with a voluntary manufacturer's or seller's warranty.
Where a warranty is offered, its terms and duration will be communicated in connection with the relevant product or accompanying documentation.
A voluntary warranty is provided in addition to statutory consumer rights.
The absence or expiry of a voluntary warranty does not affect the consumer's statutory right to complain about defects.
Unless expressly stated otherwise, FJØR Outdoor does not provide an additional voluntary warranty beyond any warranty specifically offered for the product.
14. LIABILITY
FJØR Outdoor is responsible for its obligations under applicable Swedish and European legislation.
Where permitted by law, FJØR Outdoor is not liable for damage caused exclusively by a customer's improper use, negligent handling, unauthorised modification or failure to follow reasonable safety instructions.
Any limitation of liability applies only where legally permitted and must be assessed in accordance with the circumstances of the individual case.
Nothing in these Terms & Conditions excludes or limits liability for defective or unsafe products, personal injury or other damage where such liability cannot legally be excluded or limited.
Consumers retain all rights provided by mandatory consumer protection and product liability legislation.
15. FORCE MAJEURE AND EVENTS BEYOND OUR CONTROL
Certain events beyond our reasonable control may affect our ability to fulfil contractual obligations.
Such events may include natural disasters, war, major transport disruptions, government restrictions, serious technical failures, widespread industrial action or comparable circumstances.
Where such circumstances arise, we will endeavour to inform affected customers as soon as reasonably possible.
Any exemption from liability applies only to the extent permitted by applicable law.
Consumers retain their statutory rights, including applicable rights concerning delayed delivery, cancellation, reimbursement and compensation.
16. INTELLECTUAL PROPERTY
The content of our website, including photographs, text, graphics, logos, product presentations and other materials, belongs to FJØR Outdoor or the relevant rights holders.
Such content may be protected by copyright, trademark law and other intellectual property legislation.
The content may not be reproduced, distributed or used commercially without the necessary permission, except where permitted by applicable law.
The FJØR Outdoor name and logo may not be used in a manner that infringes applicable intellectual property rights.
17. THIRD-PARTY SERVICES AND SHOPIFY
Our online store operates using Shopify as its e-commerce platform.
Purchases made through our online store are concluded with FJØR Outdoor, not Shopify.
We may use third-party services for payment processing, shipping, website functionality and other business activities.
Where customers enter into separate agreements directly with third-party service providers, those providers' applicable terms may govern their own services.
FJØR Outdoor remains responsible for its own contractual and statutory obligations.
Nothing in this section limits consumer rights against FJØR Outdoor as the seller.
18. PRIVACY AND PERSONAL DATA
Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Information about the collection, processing, storage and sharing of personal data is provided in our Privacy Policy.
Customers may contact FJØR Outdoor regarding privacy-related matters at:
Our full legal business details are available on our Legal Information page.
19. CUSTOMER REVIEWS AND FEEDBACK
Customers may voluntarily submit reviews, feedback or other content relating to our products and services.
Customers are responsible for ensuring that submitted material does not infringe the rights of others or violate applicable law.
Where permitted by law, FJØR Outdoor may display and use submitted reviews and feedback for the purposes for which they were provided.
We reserve the right to remove unlawful, fraudulent, threatening or otherwise inappropriate content, subject to applicable legislation.
Reviews will be handled in accordance with relevant consumer protection and marketing requirements.
20. WEBSITE USE AND CUSTOMER ACCOUNTS
Customers must use our website and services lawfully.
Activities involving fraud, unauthorised access, malicious software, interference with website security or infringement of third-party rights are prohibited.
Customers are responsible for providing accurate information when creating or using customer accounts.
Customers should take reasonable precautions to protect their account credentials.
FJØR Outdoor may restrict access to accounts where reasonably necessary to address security risks, fraud, unlawful activity or serious misuse.
Customers may request account closure, subject to applicable legal retention obligations.
Account closure does not affect rights or obligations arising from completed purchases.
21. ERRORS AND AVAILABILITY
We aim to maintain accurate product descriptions, prices and stock information.
However, errors may occasionally occur.
We reserve the right to correct inaccurate information on our website.
Where an error affects an existing purchase agreement, the matter will be handled in accordance with applicable contract and consumer protection legislation.
FJØR Outdoor does not have an unrestricted right to cancel binding purchase agreements because of pricing errors, stock errors or other technical inaccuracies.
Customers will be informed where an error materially affects their order.
22. CHANGES TO THESE TERMS
FJØR Outdoor may update these Terms & Conditions when necessary to reflect changes in legislation, business operations or our services.
The latest version will be published on our website.
Updated terms apply to future purchases from the time they take effect.
For existing purchase agreements, the terms applicable when the agreement was concluded remain in effect unless the parties validly agree otherwise or applicable law provides otherwise.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
23. BUSINESS PURCHASES
FJØR Outdoor sells products to both private consumers and businesses.
Statutory consumer protection rights described in these Terms & Conditions apply to eligible consumer purchases.
Business purchases are generally governed by the applicable purchase agreement and relevant Swedish commercial legislation, including the Sale of Goods Act (Köplagen) where applicable.
Business customers are not covered by the statutory consumer right of withdrawal or our voluntary 30-day consumer return offer.
Business returns may be accepted by separate agreement.
Nothing in these Terms & Conditions excludes rights or obligations that cannot legally be excluded.
24. GOVERNING LAW AND DISPUTES
These Terms & Conditions are governed by Swedish law.
Nothing in these Terms & Conditions limits mandatory consumer rights that may apply under Swedish or other applicable legislation.
If you have a complaint or dispute concerning a purchase, we encourage you to contact us so that we can attempt to resolve the matter.
Email: info@fjoroutdoor.se
If a dispute cannot be resolved directly, eligible consumer disputes may be referred to Allmänna reklamationsnämnden (ARN), the Swedish National Board for Consumer Disputes.
ARN provides independent assessments of eligible consumer disputes and issues recommendations.
Applications to ARN are subject to applicable requirements, including time limits, minimum claim values and any application fee.
Consumers may also bring disputes before a court with jurisdiction under applicable law.
25. CONTACT INFORMATION
For questions regarding our products, orders, deliveries, returns, complaints or these Terms & Conditions, please contact:
FJØR Outdoor
Email: info@fjoroutdoor.se
Our full registered business details, including our legal identity, business identification number, registered address and telephone number, are available on our Legal Information page.