SHIPPING & DELIVERY POLICY

Last updated: 11 October 2026

1. General

FJØR Outdoor currently delivers exclusively to addresses within Sweden.

All orders are dispatched from Sweden using external shipping providers.

We aim to process and dispatch orders as quickly as reasonably possible.

Available delivery methods, shipping costs and estimated delivery times are displayed during checkout, before the purchase is completed.

Delivery options may vary depending on the products ordered, shipment weight and delivery destination.

2. Shipping Costs Within Sweden

FJØR Outdoor uses PostNord for deliveries within Sweden.

Shipping costs are calculated based on the total weight of the order.

Our standard shipping rates are:

All shipping prices include applicable VAT.

The applicable shipping cost is clearly displayed during checkout before the purchase is completed.

For orders exceeding 10 kg, shipping availability and applicable charges must be confirmed separately if no shipping option is available at checkout.

3. Order Processing and Dispatch

Orders are normally processed and dispatched within one business day after payment has been approved.

Business days are Monday to Friday, excluding Swedish public holidays.

During periods of increased demand or unforeseen circumstances, processing may take longer.

If a significant delay occurs, we aim to inform affected customers as soon as reasonably possible.

Once an order has been dispatched, customers will receive a shipping confirmation by email, including tracking information where available.

4. Estimated Delivery Times

Delivery within Sweden normally takes 1–2 business days after dispatch.

These delivery times are estimates and may be affected by circumstances such as:

• Carrier operations and transport delays.
• Weekends and public holidays.
• High shipment volumes.
• Adverse weather conditions.
• Incorrect or incomplete delivery information.
• Other circumstances affecting transportation.

We cannot guarantee that every shipment will arrive within the estimated delivery period.

However, estimated delivery times do not limit our obligations or the customer's rights under applicable consumer protection legislation.

If no delivery timeframe has been agreed upon, goods will be delivered without undue delay and no later than 30 days after the purchase agreement was concluded.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please verify your delivery address before completing your purchase.

If incorrect or incomplete information provided by the customer results in additional delivery or return costs, we may request reimbursement of reasonable additional costs directly resulting from the error, to the extent permitted by law.

FJØR Outdoor remains responsible for errors attributable to our own handling of the order.

6. Shipment Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking information can be used to follow the shipment through the carrier's tracking service.

If you experience difficulties tracking your order, please contact:

info@fjoroutdoor.se

We will assist you in obtaining available shipment information and, where necessary, contact the shipping provider.

7. Delayed Deliveries

If your order is delayed, please contact FJØR Outdoor.

We will assist you in tracking your shipment and, where necessary, investigate the delay with the shipping provider.

We aim to resolve delivery issues as quickly as reasonably possible and keep customers informed of relevant developments.

Under applicable Swedish consumer protection legislation, consumers retain their statutory rights in the event of delayed delivery.

Depending on the circumstances, these rights may include:

• Requesting delivery of the purchased goods.
• Withholding payment in accordance with applicable law.
• Cancelling the purchase where the legal requirements are met.
• Claiming compensation for losses where legally justified.

Nothing in this policy limits or excludes statutory consumer rights relating to delayed or failed delivery.

8. Responsibility During Transportation

For consumer orders shipped using a delivery method offered by FJØR Outdoor, we remain responsible for the goods until they have been received by the consumer or a person designated by the consumer, in accordance with applicable law.

This includes responsibility for loss or damage occurring during transportation before delivery.

If a shipment is lost, damaged or incorrectly delivered, customers should contact FJØR Outdoor directly.

We will investigate the situation and provide an appropriate solution in accordance with applicable consumer protection legislation.

Different rules concerning the transfer of risk may apply where the consumer independently arranges transportation through a carrier not offered by FJØR Outdoor.

9. Damaged, Missing or Incorrect Deliveries

If your order arrives damaged, contains an incorrect product or appears incomplete, please contact us at:

info@fjoroutdoor.se

Please provide your order number and a description of the issue where available.

Photographs of the products or packaging may help us investigate the matter but are not a mandatory condition for exercising statutory consumer rights.

Where a complaint is justified, we will provide an appropriate remedy in accordance with applicable legislation.

Customers are not required to retain the original packaging to exercise their statutory complaint rights.

For safety reasons, damaged knives, axes or other potentially dangerous tools should not be used until the issue has been resolved.

10. Unclaimed Shipments

Customers are encouraged to collect or accept their shipments within the period specified by the shipping provider.

If a shipment is returned to FJØR Outdoor because it was not collected or accepted, we may request reimbursement of reasonable and documented additional costs directly resulting from the unclaimed shipment, where such costs are recoverable under the purchase agreement and applicable law.

If the customer wishes to have the order shipped again, additional shipping costs may apply.

Customers who wish to cancel an order or exercise their statutory right of withdrawal should notify FJØR Outdoor clearly.

Simply leaving a shipment uncollected does not, by itself, constitute a clear withdrawal notification.

Nothing in this section restricts statutory consumer rights, including applicable rights of withdrawal, cancellation or remedies for delayed or defective delivery.

11. Delivery of Age-Restricted Products

FJØR Outdoor sells knives, axes and other products that require responsible handling.

Certain products are subject to our voluntary minimum purchase age of 18 years, as described in our Terms & Conditions.

Where appropriate, we may request reasonable age verification before completing or delivering an order.

Where age verification is required but cannot be completed, delivery may be postponed while the matter is resolved.

Any refusal or cancellation of an accepted order will be handled in accordance with applicable law.

Additional statutory restrictions may apply to specific products.

12. Events Beyond Our Control

Unexpected events beyond our reasonable control may affect our ability to process or deliver orders.

Such circumstances may include natural disasters, extreme weather conditions, serious transport disruptions, government restrictions, industrial action or comparable events.

Where such circumstances affect an order, we will endeavour to inform the customer as soon as reasonably possible.

Any exemption from liability applies only to the extent permitted by applicable law.

Consumers retain their statutory rights, including applicable rights relating to delayed delivery, cancellation, refunds and compensation.

13. Changes to This Policy

FJØR Outdoor may update this Shipping & Delivery Policy when necessary.

The latest version will be published on our website.

Changes apply to future purchases and do not retrospectively alter the agreed delivery terms of existing purchases, except where permitted by applicable law.

14. Contact Information

For questions regarding shipping, delivery, tracking or your order, please contact:

FJØR Outdoor

Email: info@fjoroutdoor.se

Our full registered business details, including our business address and contact information, are available on our Legal Information page.

Nothing in this policy limits the rights granted to consumers under applicable mandatory consumer protection legislation.