Refund policy
RETURN & REFUND POLICY
Last updated: 11 October 2026
1. 30-Day Return Policy
At FJØR Outdoor, we want you to be satisfied with your purchase.
We offer consumers a 30-day return period, starting the day after receiving their order.
The first 14 days are covered by your statutory right of withdrawal under Swedish consumer protection legislation.
For returns requested after the statutory withdrawal period but within 30 days of receiving the goods, the following conditions apply:
- Products must be unused, complete and in their original packaging.
- A return must be requested within 30 days of receiving the goods.
- Products must be returned within 14 days after notifying us.
Our voluntary return policy does not limit or replace your statutory consumer rights.
Business purchases are excluded from this voluntary return offer unless otherwise agreed.
2. Statutory Right of Withdrawal
Consumers purchasing products online generally have a statutory right to withdraw from their purchase within 14 days without providing a reason.
The withdrawal period begins the day after you, or a person designated by you other than the carrier, receives the goods.
If an order contains multiple products delivered separately, the withdrawal period begins the day after the final product has been received.
Certain products may be excluded from the statutory right of withdrawal where permitted by applicable law.
To exercise your right of withdrawal, please notify FJØR Outdoor by sending a clear statement to:
You may also use the electronic withdrawal function provided on our website.
You do not need our approval to exercise your statutory right of withdrawal.
After notifying us, you must return the goods without unnecessary delay and no later than 14 days after submitting your withdrawal notice.
You may inspect and handle the goods to the extent necessary to establish their nature, characteristics and functioning.
You are only responsible for any diminished value resulting from handling beyond what is necessary for this purpose.
Original packaging is recommended but is not required when exercising your statutory right of withdrawal.
3. Online Returns and Cancellations
You can request a return or cancellation through the available return and withdrawal options on our website.
You may also contact us directly by email.
For statutory withdrawal, customers are not required to create an account, provide a reason or obtain prior approval.
Where the electronic withdrawal function is used, we will provide an acknowledgement of receipt without undue delay in accordance with applicable legislation.
4. Return Shipping
For ordinary returns, customers are responsible for arranging and paying the direct cost of return shipping, provided this responsibility was disclosed before purchase.
We do not automatically provide prepaid return labels.
Please ensure that returned products are securely packaged to prevent damage during transportation.
For knives, axes and other sharp tools, all sharp edges must be adequately protected.
We recommend retaining proof of shipment until the return has been processed.
Our return address is available on our Legal Information page.
For defective, damaged or incorrectly supplied products, please contact us so we can arrange an appropriate solution.
Where a complaint is justified under applicable consumer protection legislation, FJØR Outdoor will cover the necessary return shipping costs.
5. Refunds
Statutory withdrawal
When exercising your statutory right of withdrawal, we will reimburse all payments received for the withdrawn goods.
If the entire order is withdrawn, the refund also includes the original standard delivery charge.
Additional costs resulting from choosing a delivery method more expensive than our standard delivery option are not refundable.
Refunds will be processed without unnecessary delay and no later than 14 days after receiving your withdrawal notification.
We may withhold reimbursement until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.
Refunds will be issued using the original payment method unless you expressly agree otherwise.
No additional fees will be charged for the refund.
Voluntary 30-day returns
For returns requested outside the statutory withdrawal period but within our voluntary 30-day return period, we will refund the purchase price of eligible returned products.
Refunds will be processed within 14 days after the returned products have been received and verified as meeting our voluntary return conditions.
Original delivery charges and return shipping costs are not refunded under this additional return offer.
Your statutory consumer rights remain unaffected.
6. Defective, Damaged or Incorrect Products
Under Swedish consumer protection legislation, consumers generally have the right to complain about defects for three years after receiving their goods.
Complaints must be made within a reasonable time after discovering the defect. A complaint made within two months of discovery is always considered timely.
For defects that become apparent within the first two years after delivery, the defect is generally presumed to have existed at the time of delivery unless proven otherwise or unless this presumption is incompatible with the nature of the goods or defect.
If you receive a defective, damaged or incorrect product, please contact us at:
Include your order number, a description of the issue and, where possible, supporting photographs.
Photographs are helpful but are not a mandatory condition for exercising statutory consumer rights.
Depending on the circumstances and applicable legislation, you may be entitled to repair, replacement, a price reduction, cancellation of the purchase or compensation.
Normal wear and tear, improper use and damage caused by misuse are not generally considered original defects.
For safety reasons, please discontinue use of any knife, axe or tool showing signs of structural damage or another potentially dangerous defect.
Nothing in this policy limits your statutory rights under Swedish consumer protection legislation.
7. Business Purchases
The statutory consumer right of withdrawal and our voluntary 30-day consumer return policy do not apply to purchases made by businesses.
Business returns may be accepted by separate agreement.
Any rights relating to defective goods in business transactions are governed by the applicable agreement and relevant legislation.
8. Contact and Return Address
For questions regarding returns, refunds, cancellations or complaints, please contact:
FJØR Outdoor
Email: info@fjoroutdoor.se
Our registered business details and return address are available on our Legal Information page.
9. Model Withdrawal Form
Consumers may use the standard withdrawal form provided with their order confirmation.
The form is also made available through our website.
Using the form is optional. A clear withdrawal statement sent by email or through our electronic withdrawal function is sufficient.
Nothing in this policy limits or excludes rights granted under applicable mandatory consumer protection legislation.