FAQ

We currently deliver to addresses within Sweden. Orders are dispatched from Sweden.

Shipping costs are shown at checkout. Read our shipping policy.

Estimated delivery is 1–2 business days after dispatch. Delivery times are estimates and can be affected by carrier handling, weekends, public holidays and weather. The available options are shown at checkout.

When tracking is available from the carrier, we provide a tracking number or link after your order has been handed over. Tracking updates can take a little time to appear.

Private customers can notify us of a return within 30 days of receiving their goods. Your statutory 14-day right of withdrawal remains unaffected. For returns notified after that statutory period, goods must be unused, complete and in their original packaging. Notify us at info@fjoroutdoor.se and send the goods back within 14 days of your notice. Business returns are accepted only by agreement. Read the full return policy.

For an ordinary return, you arrange the shipment and pay the direct return shipping cost. Buy your own return label, package the goods securely and retain proof of posting. For a justified complaint about a defective or incorrect product, we cover necessary return shipping costs.

Contact info@fjoroutdoor.se as soon as possible with your order number and a description of the issue. Photos of the product and packaging are helpful. We will work with you to find an appropriate solution.

Email info@fjoroutdoor.se as soon as possible with your order number and request. We will check whether a change is still possible. If your order has already been dispatched, our return policy explains your options.

Start with the task you want to use it for, then check the product description, dimensions, weight and included accessories. If you need help comparing models, contact us and tell us what you have in mind.

Clean and dry your tools after use and follow the maker’s instructions for sharpening and care. Store wooden handles away from stoves, radiators and other direct heat. Excessive drying can shrink the wood and loosen an axe head. Do not soak a handle to fix a loose head; stop using the tool until it is properly repaired. Read our tool care guide.

Our sharp tools are sold under our 18+ policy. We may request age verification before a product is handed over or delivered. See our shipping policy for details.

Email info@fjoroutdoor.se or use our contact page. For order questions, include your order number so we can help you more easily.